Once again, I seem to be a magnet for shitty customer service. This time, it’s with a tech provider.
So… I’ve used this same provider for YEARS. I came to them from a competitor, when I was having issues with that competitor not meeting the basic needs around the service. It thus came to me as a complete shock that tonight I was told that what I was trying to do (which is what I’d been doing since DAY ONE with this provider… WITH THEIR ASSISTANCE TO GET IT GOING IN THE FIRST PLACE) was in violation of their terms of service.
As we all know, this is a bullshit phrase used to condone inaction on the part of a service provider. I challenged it – I told them the history of my account and how we got to where we are: doing the same things that I’d been doing since I created the account (and had no problem doing for the last 3 years until now). They didn’t budge. In fact, they escalated. They told me that I could find reference to this policy on their legal page.
Of course, I looked. They said it’s the “Terms & Conditions”. No such section existed. I asked if I was at the right URL. They now told me that “they weren’t allowed to direct me further.”
What the what?!?
But whatever, it was just more bullshit.
So while they were telling me the BS policy that was supposedly the reason I couldn’t do what I wanted to do, I was, in the background, fixing the issue they said was the root cause of why they could’t help me. Thus, at the point where they now wanted to hang up on me and bid me farewell to go fix the problem and then call back (no thank you), I told them to refresh things on their end.
Took them about 30 seconds to fix my issue after that. Poofters.